Refund Policy

This Refund Policy explains how billing, cancellations, and refunds work for Cioven's paid services. By purchasing a subscription or any other paid service, you accept this Policy and our Terms and Conditions.

1. Free download

Cioven's apps and their tools are free to download and install; downloading the software does not create a charge. You can also use the AI by connecting your own provider key (BYOK), in which case you only pay your provider for that usage.

2. Billing and renewals

Paid plans are billed in advance on a recurring basis (for example, monthly or annually) and renew automatically at the start of each period until you cancel. Prices are in United States dollars (USD) and may not include applicable taxes.

3. Cancellations

You can cancel at any time from your account or by contacting us. Cancellation stops future renewals; your plan remains active until the end of the current billing period and you will not be charged again. We do not automatically refund the remaining time of a period you have already paid for.

4. Refunds

To the maximum extent permitted by applicable law, payments are non-refundable, and we do not provide refunds or credits for partial billing periods, unused time, or AI usage already consumed.

5. Your statutory rights

Nothing in this Policy limits any refund or withdrawal rights you may have under applicable consumer-protection law. Where such rights apply, contact us and we will honor them. Note that if you ask us to begin providing a paid digital service immediately, you may lose any statutory "cooling-off" withdrawal right for that service.

6. Discretionary refunds

We may, at our sole discretion, grant a refund in individual cases — for example, a clear billing error or a duplicate charge. Granting a refund on one occasion does not obligate us to do so again.

7. Bring Your Own Key (BYOK)

If you use your own AI provider key, any amounts your provider charges you are solely between you and that provider; Cioven neither bills nor refunds those costs.

8. Custom development services

Custom development engagements are governed by the specific quote or contract agreed in each case. Deposits and work already performed are non-refundable unless agreed otherwise in writing.

9. How to request a refund

Where a refund applies, email info@cioven.com from the address associated with your account, including the plan or product, the charge date, the transaction or receipt number, and the reason for the request. We respond within 5 business days. Approved refunds are issued to the original payment method and may take additional time to appear depending on your bank or payment processor.

10. Chargebacks

Before disputing a charge with your bank, please contact us — we can usually resolve the issue more quickly and directly.

11. Contact

For refund requests or questions, write to us at info@cioven.com.