Terms and Conditions

These Terms and Conditions (the "Terms") govern access to and use of the website cioven.com, the software development services, and the products and applications of Cioven (hereinafter, "Cioven", "we", or "the Company"). By creating an account, purchasing a plan, downloading, or using any of our products, you accept these Terms in their entirety. If you do not agree, do not use the service.

1. Definitions

• Services: the custom software engineering and development services provided by Cioven.
• Products: Cioven's applications and downloadable software, including Kristal and Plasma, together with their updates.
• Subscription: the recurring paid plan that enables use of the artificial intelligence agent managed by Cioven.
• BYOK (Bring Your Own Key): the option to connect your own key from an artificial intelligence provider in order to use the AI features without a plan managed by Cioven.
• User: any natural or legal person who accesses or uses the website, the Services, or the Products.

2. Service description

Cioven is a software engineering studio that offers custom development and its own software products. Some Products are downloaded free of charge and allow the use of artificial intelligence features in two ways: (i) through a subscription to one of our plans, or (ii) by connecting your own AI key under the BYOK model. Downloading and installing the software is free of charge; subscription plans cover the use of the AI agent managed by Cioven.

3. Registration and account

To access certain features, you may need to create an account. You agree to provide accurate and up-to-date information and to keep your credentials confidential. You are responsible for all activity carried out from your account. You must notify us immediately of any unauthorized use.

4. Plans, prices, and payments

• Plan prices are expressed in United States dollars (USD) unless otherwise indicated, and may not include applicable taxes.
• Subscriptions are billed on a recurring basis (for example, monthly) and renew automatically at the end of each period until you cancel them.
• You may cancel your subscription at any time; cancellation takes effect at the end of the current billing period.
• To the maximum extent permitted by law, payments are non-refundable and we do not provide refunds or credits for partial periods or unused time.
• Payments are processed through third-party payment providers. Cioven does not store your full card details.
• We may modify prices; any change will be communicated with reasonable advance notice and will apply as of the next renewal period.

Refund requests are governed by our Refund Policy.

5. Use of artificial intelligence and BYOK

AI features may be used through a Cioven plan or by connecting your own key (BYOK). If you choose BYOK, you are solely responsible for complying with your AI provider's terms and for the costs that provider bills you; Cioven does not charge for that use nor take part in that relationship. Outputs are generated by machine-learning models and may be inaccurate, incomplete, or inappropriate; they do not represent Cioven's views and should not be relied upon as a sole source of truth or as a substitute for professional advice. You are responsible for evaluating Outputs and any decisions you make based on them, and for ensuring that your use of the generated content does not infringe the rights of third parties.

6. License of use

Cioven grants you a limited, non-exclusive, non-transferable, and revocable license to use the Products in accordance with these Terms. You may not resell, sublicense, decompile, reverse engineer, or otherwise exploit the Products in an unauthorized manner.

7. Acceptable use

You agree not to use the Services or the Products to:

• Engage in illegal activities or activities that infringe the rights of third parties.
• Generate or distribute defamatory, fraudulent, or harmful content, or content that violates the intellectual property of others.
• Compromise the security of the systems, introduce malware, or attempt unauthorized access.
• Overload the infrastructure or circumvent technical or billing limits.

8. Intellectual property

The website, the Products, the software, the trademarks, logos, and other content are the property of Cioven or its licensors and are protected by intellectual property laws. These Terms do not transfer to you any ownership rights over them.

9. User content

You retain ownership of the content you create or upload. You grant us a limited license to process such content to the extent necessary to provide the service (for example, so that the AI agent can operate on your files). We do not claim ownership of your content.

10. Suspension and termination

We may suspend or terminate your access if you breach these Terms, if there is fraudulent use, or if necessary for legal or security reasons. You may stop using the service at any time.

11. Warranties and limitation of liability

The Services and Products are provided "as is" and "as available", without warranties of uninterrupted or error-free operation. To the maximum extent permitted by law, Cioven shall not be liable for indirect or incidental damages or lost profits arising from the use of or inability to use the service.

12. Indemnification

You agree to hold Cioven harmless against third-party claims arising from your improper use of the Services or Products or from your breach of these Terms.

13. Modifications

We may update these Terms from time to time. We will publish the current version on this page along with its update date. Continued use of the service after the changes constitutes acceptance of them.

14. Governing law and jurisdiction

These Terms are governed by the laws of the Republic of Paraguay. Any dispute shall be submitted to the competent courts of the city of Asunción, unless a mandatory legal provision states otherwise.

15. Contact

For any questions about these Terms, write to us at info@cioven.com.